The australian-offer.com website is owned and operated by The
Australian Group Limited. Australian offer website is the medium through
which a range of lottery-based gaming activities are transacted with
suppliers such as Tatts Lotteries SA Pty Ltd, Tatts NT Lotteries Pty
Ltd, Tattersall’s Sweeps Pty Ltd, New South Wales Lotteries
Corporation Pty Limited, and Tatts Group Limited and its related
bodies corporate. This Policy applies to Australia Group Limited
and use of terms ‘we’, ‘us’ or ‘our’ refers to The Australian Group
Limited. The use of the term ‘you’ refers to you as the Customer.
This Policy provides an overview of how we collect, store, and use
Personal Information. This Policy also details how you can access and
update your Personal Information or make a complaint.
We are committed to the protection of the Personal Information of
individuals, and to maintaining the highest possible standards of
privacy. We seek to implement practices, procedures, and systems that
comply with the APPs under the Privacy Act.
AML/CTF Act means the Anti Money Laundering and Counter-Terrorism
Financing Act 2006 (Cth);
APP’s means the Australian Privacy Principles;
Personal Information is any information about you that identifies you
or by which your identity can be reasonably determined;
Privacy Act means the Privacy Act 1988 (Cth);
Website means our website; australian-offer.com.
This Policy applies to Personal Information. What Personal Information
we collect, and hold will depend upon the nature of your dealings with
us as well as the requirement of applicable laws, regulations, and
licence conditions. We may collect, for example, the following
Personal Information:
• Name
• Date of birth
• Mailing address
• Email address
• Telephone number
• Financial institution account details
• Credit card details• Signature
• Information on identity verification documents which we require for
account registration• Usernames and passwords for your account
To protect against fraudulent activities, we may require Customers to
identify themselves when purchasing lottery tickets. This is at our
sole discretion.
We may also collect non-personal information, which does not identify
you as an individual, for analytical purposes. This information may
include, for example, when you visit our Website, we may collect your
internet protocol (IP) address, user information in an aggregate,
non-personal, format for statistical and research purposes. This
information is provided to the Beneficiaries as part of their record
keeping obligations and may be used if requested by government
agencies and regulatory bodies.
We may use Personal Information collected to:
• Verify a Customer’s identity;
• Provide a Customer with, and assist in subscription to, lottery
products and services;
• Record and register Customer lottery purchases and other
transactions with us and manage accounts held with us;
• Notify Customers of, and provide them with, any lottery winnings;
• Administer and manage our business services including in relation to
charging and billing;
• Research and develop our services and infrastructure, including
testing and upgrading these systems;
• Unrelated third parties to enable outsourcing of relevant functions
relating to the provision of lottery and marketing products and
services and only for the primary purpose of providing those
functions;
• Professional advisers and authorised representatives (including but
not limited to accountants, auditors and legal advisers) but only upon
receipt of Customer’s written authorisation;
• Courts, Government and regulatory authorities as required or
authorised by law (for example under the AML/CTF Act);
• Communicate new products and services available to Customers for
marketing purposes, including advising of the opportunity to take up
special promotions and offers. An ‘opt-out’ option will be provided in
any of this type of communication;
• Conduct appropriate checks to protect against fraud;
• Address any query, feedback, or complaints you may have; and
• Promote and market our current and future services and businesses to
you.
This list is not exhaustive and there may be other reasons we are
required to use Personal Information in order to provide our services.
Your Personal Information may be disclosed to organisations outside
us, in order to provide our services to you. It is only disclosed in
order for us to provide those services. These other organisations may
carry out the following:
• Mailing operations;
• Marketing, telemarketing, and door knocking services; and• Market
research.
By purchasing a ticket you will be opted into receiving future
marketing communications by us. If you would like to opt out of this
feature, please contact us by email on [email protected]
What are 'cookies'?
• Our website uses ‘cookies’.
• 'Cookies' are alphanumeric identifiers that are placed on your
computer's hard drive through your web browser.
• 'Cookies' enable our system to recognise your browser and maintain
your purchasing details in your shopping basket.
They also allow
us to track the user across multiple sessions for analytical purposes
• By disabling 'cookies', you will not be able to participate in some
of the features offered by us.
• Most Internet browsers are pre-set to accept cookies. If you prefer
not to receive 'cookies', you may adjust your
Internet browser
to disable or to warn you when 'cookies' are used. As there are many
browsers in the marketplace, the easiest way to change your settings
is by searching for 'cookies' in your Help/Contents and Index options
on your browser.
• We recommend that you leave your 'cookies'
enabled; otherwise you may have difficulty trying to purchase lottery
entries with us.
• Our 'cookies' don't send us back any information about your computer
(except your IP address) or any other information on your hard drive.
We collect Personal Information for the purpose of administering
lottery based gaming activities, ensuring Customers who win prizes
receive their winnings and improving the services we provide.
Should a Customer win a prize, we will not publish or disclose that
Customer’s identity to any third parties without their explicit prior
consent, unless otherwise permitted under the Campaign Terms and
Conditions.
We may provide Personal Information, data and statistics about
Customers, our sales, and any related website information to reputable
third parties. This information is used for business purposes for
example for analytical purposes.
We are committed to the protection of Customers Personal Information
from unauthorized access. We use a range of security mechanisms and
procedures to protect the Personal Information we hold.
We make all reasonable efforts to ensure your Personal Information is
stored securely both in electronic and physical forms and comply with
the APPs. However, there may be risks associated when transferring
your Personal Information to us from other internet facilities or by
email.
Personal Information that is no longer required will be destroyed in
accordance with the legislation and APPs.
We will take all reasonable steps to ensure that any third-party
organisations we deal with are bound by confidentiality and privacy
obligations in relation to the protection of Customer’s Personal
Information.
By providing your Personal Information to us, you consent to
disclosures to third parties who may be located outside Australia.
That third party may store your Personal Information but are not
permitted to re-sell, use, or share that Personal Information without
our permission.
We will take reasonable steps to ensure that any overseas recipients
take steps to protect your privacy. However, you acknowledge that we
will not be accountable under the Privacy Act for any breach of your
privacy by the overseas recipient, nor will you be able to seek
redress under the Privacy Act for any use or breach by the overseas
recipient. You also acknowledge that the overseas recipient may not be
subject to similar laws or principles as under Australian privacy law.
You have the right under the Privacy Act to seek access to the
Personal Information held about you. If you wish to exercise this
right, or if you believe that the information is incorrect, incomplete
or out-of-date, you should either correct/update the information
through the australian-offer.com website by logging into My Account using
your username and password, or contact us.
All requests to access Personal Information must be made in writing or
by email and addressed to the Privacy Officer at the addresses listed
at the end of this document. It is our policy to respond to any such
request within a reasonable period of time after the request is
received. We will not charge you for making requests to access any
information held about you, however, we reserve the right to undertake
cost recovery for the provision of such information where it is
justified.
If there is a reason for not granting you access to your information,
we will provide you with a written explanation of the reasons for the
refusal (unless unreasonable to do so) and inform you of the
mechanisms to complain about the refusal.
Information about the Privacy Act and the APPs can be found on the
Office of the Australian Information Commissioner website (details
below).
If you have a complaint regarding our management of your Personal
Information, wish to correct information held by us or require further
information, please contact us. Our policy is to respond to your
complaint, correction request or query within a reasonable period of
time after the complaint is received.
If you are not satisfied with the outcome of your complaint, you may
refer your complaint to the Office of the Australian Information
Commissioner by contacting 1300 363 992 or by visiting the website
www.oaic.gov.au.
We reserve the right to make changes to this Privacy Policy. Any changes made to the Privacy Policy in the future will be posted on this page and such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavours to inform you by email, notice on our australian-offer.com website or other agreed communications channels.
